I went to an open house Susan was hosting at a house I liked, but in a neighborhood that wasn’t quite where I wanted to be. Susan proactively found a house about to be listed in the ZIP code I wanted to live in and arranged a showing. It turned out to be the perfect house for me (because Susan had listened and understood what I was looking for), and I dropped my plans to interview other agents and look at other houses. As a first-time home buyer, I had TONS of questions, and Susan answered them all patiently and knowledgeably. The whole process went very well and very quickly, and I LOVE MY HOUSE.